Your personal data is of utmost importance to us!

5FIVE takes measures to ensure that the data we collect under this Privacy Policy is processed in accordance with the provisions of this Policy and the requirements of the European General Data Protection Regulation (GDPR) EU 2016/679, as it has been incorporated into our national legislation and applies today.

In order to provide the best personalized services, please allow us to use your personal details and process your purchasing habits.

We take the privacy of your personal data seriously! In this policy, we want to be transparent about which data we collect, how we collect them and how we process them.

What is the Processing of Personal Data?

Any act or set of operations carried out with or without the use of automated means in personal data or in sets of personal data such as collection, registration, organization, structure, storage, adjustment or alteration, recovery, search for information, use, disclosure by the transfer of Data, dissemination or any other form of disposal, association or combination, limitation, erasure or destruction.

For what purpose do we process your data?
We collect your Data solely for the purposes of the services provided atthis website, buying products, sharing our latest news with you and for your service in general.

In particular, we use your Data in order to:

a) answer your questions,to satisfy the requests you submit via the online contact form,
b) evaluate your claims for possible future cooperation with you,
c) provide user account services,
d) send you our newsletter,
e) enable you, through the "Portal", to create and receive detailed plans and promotions,
f) process receivables and payments.


What is the legal basis for the processing of your Data by 5FIVE?
Your Data is collected:
• with your consent,
• for the fulfillment of ourlegal obligations,
• for our legitimate interests,
• for the conclusion or performance of a contract

We work to gain your trust and respect the usage of your data at all times:

  • Control: We provide you with the absolute control of editing your personal data in a direct way and with clear choices.
  • Transparency: Our procedures for the collection and processing of data are completely transparent in order for you to make informed choices.
  • Legal protection: We comply with all applicable laws and regulations and we treat the legal protection of your personal data as a fundamental human right.
  • Safety: We protect the data that you trust us with, in the best possible way.
  • Personalized experience: The collection of your personal data helps us serve you in a personalized way, by providing you with information, products, provisions and services tailored to your needs and wishes, in order to make your shopping experience the best possible.

In this effort, your contribution is particularly valuable: if you notice something that does not work as expected with regard to the protection of your personal data, please let us know:

What kind of data do we collect:

5FIVE collects data to provide you with the best possible information, offers and benefits. To achieve this, we make use of the data we collect to improve our software and services, protect the data we maintain and design and offer personalized experiences.

Data that allows us to offer you personalized services:

  • Name
  • Last name
  • Date of birth
  • Email address
  • Mobile phone number


We use your personal data to personally recognize you and provide you with the privileges and benefits you are entitled to:

Navigating through our Site:

We use your search and browsing history into our website (cookies) to facilitate your browsing and make you individualized suggestions.

You can choose whether or not your search history will be collected by adjusting the settings in the “ Comments& diagnostics” of Windows privacy settings.


By keeping your password secure and adding security information, you can keep your files, browsing history and personal data safe.

5FIVE also collects data from third parties, data which we protect under this Policy, as well as any additional restrictions imposed by the provider of these data. These providers may differ over time, but may include the following:

  • Social networks, provided you have granted 5FIVE access to your data located on these networks.
  • Service providers who help us specify your location based on the IP address.
  • Widely available data sources, such as free-state databases or other free-to-use data.

You have the following two options at your disposal when we ask for your data collection:
a) To accept
b) To refuse

Under this feature, if you choose not to provide the information necessary for the provision of a service, you will not be able to use it.
The data 5FIVE collects depend on the general context of your interaction with the company, the options you make, including the settings for the protection of your personal data, as well as the services and features that you use. The data collected may include the following:

Name and contact details:

  • Name
  • Last name
  • Date of birth
  • Mobile phone number
  • Email address and
  • other similar contact information.

Tax Information:

  • Company name
  • Registered office
  • TID
  • Tax Office
  • any other tax information that might be required, where appropriate, to issue relevant invoices.

Identification Details:

Passwords and/or similar information used for the safety of your account.

Demographic data:

  • Date of birth
  • Sex
  • Country/city/region

Preferences/Interests eg:

  • Language
  • Favorite products
  • Purchasing habits

Device and usage data:

When browsing in our website, 5FIVE collects data related with your device and the way you interact with us and our products. For example, 5FIVE collects data regarding the features you use, information of the products you buy, and your browsing behavior. These data include your commands and interactions through text and other systems we have. These data also include the settings you choose and the software configuration you use most.

Contacts and Relationships:

Information you provide us regarding your relationships with other registered users of our services.

Location data:

To improve our services with location features, 5FIVE collects location data of varying degrees of precision. The accurate location data can be data from the Global Navigation Satellite System (GNSS) (e.g. GPS), as well as data from nearby mobile phone antennas and Wi-Fi hotspots that we collect when you activate products or features based on location. Inaccurate location data includes the locations resulting from your IP address, data indicating less precisely where you are, such as city or postal code, etc.

5FIVE uses your data to conduct business activities and to provide products and services which require the use of personal data, in order to improve and personalize your purchasing experience and your interaction with 5FIVE. Additionally, we may use your data to communicate with you, inform you about your account, product information, and more. We do not use the content of emails, conversations, video calls, or your documents, photos or other personal files for your targeted advertising.


5FIVE uses your data to communicate with you and to personalize and/or personify this communication. For example, we may contact you by phone or email or with other means of communication you prefer to let you know about available security updates, invite you to participate in a survey or event, or to inform you that you need to take certain action in order to keep your account updated

Why 5FIVE shares your personal data:

We  share your personal data with your consent or as required to complete any transaction or to provide any product or service you have requested. For example,5FIVE shares your data with banks and other institutions which process payment transactions or provide other financial services, when you provide us with, for the payment of a purchase, for fraud prevention and to mitigate any credit risk.

In addition, 5FIVE shares your personal information with its associated companies. We also share personal data with our suppliers or external associates, who work on our behalf for the purposes described in this policy, such as companies  5FIVE has employed for the provision of customer support services or for system protection and to ensure the quality of its services. In these cases, the companies comply with our company's Privacy Policy and the security requirements 5FIVE has set, and they do not use the personal data they receive from us for any other purpose.

Our associates/ representatives/ subcontractors have agreed with the Company and are contractually bound in writing:

  • To keep confidentiality, and also bind their staff, with therespective obligations,
  • not to transfer data to third parties without our written permission,
  • undertake organizational and technical data security measures to protect your Data.
  • inform us of any incident relating to the violation of your Data.
  • delete or return your Data, upon the expiration of our contract
  • comply with the legal framework for the protection of personal data, in particular with the General Data Protection Regulation (GDPR).

Lastly, We do not transfer your Data outside the EU. Your Data is being processed only within the EU. If required, the transfer will be for legal reasons only and in accordance with the provisions of the GDPR.

If there is reasonable ground for believing that a registered user is using our services to distribute stolen intellectual or material property of 5FIVE we will not inspect the private content of that user on our own but we will refer the matter to the appropriate authorities according to local laws.

Accessing and processing your personal data:

You can view, process and delete your personal data at any time via the 5FIVE website. You may also choose your preferences on the collection and processing of your data:

  • Account dashboard:You can view and manage your personal data and activity log.
  • Account Information:You can view, edit, or completely delete your profile information, change your password or cancel your account.

Your rights

You have the following rights:

  • Access to your Data
  • Rectification of inaccurate Data
  • erasure / right to be forgotten
  • Data portability
  • Restriction of processing
  • Object / withdraw your consent to the processing of your Data

You can exercise your rights by submitting an application via e-mail addressed to

In case that the response deadline(one month with - conditionally - two months extension) is not met by 5FIVE or the response you have received is not satisfactory or your issue has not been resolved,you can contact the Data Protection Authority (

We will reply to your requests for free without delay, and in any case within (1) one month after we receive your request. However, if your request is complex or you submit a large number of requests, we will notify you within one month in case we need to take another two (2) months extension, within which we will respond back to you.

If Your Claims are manifestly unfounded or excessive particularly because of their recurring nature, 5FIVE may impose a reasonable fee, taking into account the administrative costs for providing information or performing the requested action, or refusing to respond to the Request justifying the answer to you.

You have the right to file a complaint to the Personal Data Protection Authority ( if you believe that the processing of your Data violates the applicable national and regulatory framework for the protection of personal data.


Your communication preferences:

You can choose whether you want to receive promotional material from 5FIVE via SMS, messaging services, phone or other available means of communication. If you wish, you can be excluded from our contact list at any time. Additionally, you may configure your options regarding the receiving of messages through your personal account. These options do not apply to the mandatory service announcements that constitute part of certain services or for the performance of surveys or other informational announcements that have their own subscription cancellation method.

Inspections depending on the internet browser used:

  • Cookie Inspections: Depending on the internet browser used, the relevant cookie inspections are documented at the “Cookies” Section of the present personal data protection statement.


Log into your account:

When you log in to your account, we record your entry. This recording includes the date and time, the unique ID assigned to your device, your IP address, your operating system, and your browser version.
By signing into your account, you benefit from improved individualization of your navigation, which you maintain until you exit.
5FIVEis committed to preserving your personal data to the fullest extent possible. To achieve this, we use various security technologies and procedures to protect your personal data from unauthorized access, use, or disclosure.

Your personal data collected by 5FIVE is saved and processed in Greece or in any other country or region in which 5FIVE or its associated companies, affiliated companies, subsidiaries or service providers are operating.

Maintenance of personal data by us:

Your personal data is maintained for the provision of products and services and the processing of transactions you have requested for as long as required by law.  Also for other essential purposes, such as the compliance with our legal or tax obligations, for resolving disputes and enforcing our contracts. In the context of these various operations, preservation time may vary considerably.

Links to other websites:

5FIVEwebsite may provide links to other websites, which are not controlled by us but by third parties (persons or legal entities). Under no circumstances, 5FIVE is responsible for the privacy policy of any third party.

Changes to this Personal Data Privacy Policy:

  • This Personal Data Privacy Policy may vary from time to time, reflecting the needs of our customers and our promise of maximum protection and transparency regarding their personal data.
  • 5FIVE will update this Personal Data Privacy Policy whenever necessary.

If there are significant changes to the policy or the way your personal data is used, 5FIVE will notify you before the changes take effect, either by posting a notice in an obvious place or by sending you a direct message. Please read this Policy regularly in order to know how your personal data is protected.

This Privacy Policy was updated on May 12th 2020.